Accessible Holidays To Walt Disney World Resort & Universal Orlando

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If you're
planning an accessible trip to Orlando,

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then you already know
that there are 1,000,001 things

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you need to consider the airlines
where you're staying.

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What you do in the
theme parks is so many different things

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that you need to be considering
when you go to the state of Florida.

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Luckily, I have Steve with me and Steve is
is a accessible travel expert.

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So hello, Steve.
What is the book cost? Hi, Martin.

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Thanks for having me on.

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So first took me through
when someone comes to you

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and says that they're looking
for an accessible holiday,

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what's the first kind of things
that you do?

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Well, I think the very first thing to do
is to start getting to know the clients

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as much as possible, because everybody's
individual, all needs are different.

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And in order to get a seamless experience,
I'd really need to be able

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to put myself into those situations.

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So I'd ask lots of questions
to understand,

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you know, what accessibility requirements
are we actually looking at?

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So what kind of equipment to use?

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Do they have a wheelchair,
Do they need feeding machines?

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Do they need profiling beds?

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Do they have reduced mobility,
zero mobility, etc., etc.?

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And I guess the more you learn,
the more you get to know your clients

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and have a more deep understanding of what
their day to day life is like

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and what kind of problems

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they might face that we really just
don't want to face on this trip.

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It's really important
to learn what those are,

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and then once
I can put myself in that position, I can

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then start to patch together what I would
call, you know, an awesome itinerary,

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sort of hit the nail on the head
that there's a lot of things

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you might have to put up with your
in your everyday life

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that when you're away in Orlando,
you don't want to be putting out

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where you want to go
and have an amazing time.

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And the things that might be a problem
in supermarkets,

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for example, or transportation in the UK,
you kind of want to eliminate those

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whilst you're off making memories
and having this once in a lifetime trip

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and equally the same the other way around,

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you know, things that we might take
for granted that are so easy here

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may not be in the place
where you're traveling to.

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And I know in this occasion

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we're talking about Orlando,
but obviously every place is different.

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So destination knowledge is critical
when you're planning a trip overseas,

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but when you have accessibility
requirements to show

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nothing is why it's best to always
go to an accessible

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travel agent
who specializes in that area as well.

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Because you might get
an an accessible travel agent

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who specializes, for example,
we go into Spain and that's fantastic.

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They know the

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the all inclusive resorts there, but
Orlando is a completely different beast.

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It's absolutely huge.

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Just getting around is it can be
really difficult at the best of times.

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And so when you add in
any additional needs that you have,

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that's
when people are going to start struggling.

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So where does it really sort of start?

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What's the sort of first trip
people need to start thinking about

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When I'm, you know, talking to my clients,
I you know,

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we have a lot of conversations
to really understand, like I said,

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and then, you know,
we start at the beginning the best place.

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So when

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and when I say the beginning, I mean
what happens when you leave your home?

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How do you get to the airport?

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Would you require a car
parking at that airport?

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Is that space needs to be a certain size
because of a certain size

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vehicle, etc., etc..

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So we think about it right
the way from the beginning

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and then we move into sort of that

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airport space and depending
on which airport you're flying from,

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what facilities they may have,
that could enhance your travel experience.

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So some of them have

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meet and

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greet services, some that's then
crowds, sensory rooms

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available such as Gatwick and Manchester
that have opened their sensory rooms.

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They've been fantastic and well-received.

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And then I think Heathrow Terminal three
went ahead and did things as well,

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which has been well received.

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So, you know, we're starting to get there

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in terms of these types of services
that are available at airports.

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In addition to your

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assistance,
like you may say, for example, FCO,

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a wheelchair user and request assistance
airports, I'm sure lots of people

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will be tutting and rolling their eyes

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listening to this right now
because they know

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how frustrating assistance
at airports can be sometimes.

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And so it's really important to know
that you've got

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the right type of assistance
and you've got the right equipment.

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I can give an example where recently

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an airline had

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advice that during a connection
we would have to use a standard airport

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wheelchair, but that you know,
the client has severe cerebral palsy

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and has to have
his own adapted wheelchair.

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And it was such a battle getting,
you know, getting to that point where

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they had to understand that
that's what has to happen.

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And in the end,
it was all approved, you know,

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but there was a bit of a battle
to get there.

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And so that's the kinds of things

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that we have to consider
with with airlines and airports.

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I suppose it is knowing who to speak to
and also what they can and can't do.

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And like you just said,
not except in the first answer

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they give you, the first answer
they give you isn't acceptable.

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It's then knowing who to then turn to
and who to speak to, to actually get

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the right situation
so the guests can have an amazing holiday

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without actually having to change into

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when these sort of standard wheelchairs,
which is just not going to work for them.

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Is it correct?

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And, you know, the booking of that
as a flight, for example,

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is the easy part,
if that's the part, that's the fun part.

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Yeah.

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But look, the going
but actually the accessibility

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requirements is,
is, you know, that can really be a complex

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web to navigate

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and there's lots of different things
to take into consideration

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the types of equipment
you're traveling with, where

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it's going to be on the aircraft,
whether it's permitted,

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if there's restrictions on what you can
take, you have to factor into your trip.

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And certain airlines
can only take things to certain sizes.

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So, you know,
you really do need that expert to go to

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to cut through all of that
for you and be like, well, actually,

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you can fly with three airlines
with lots of equipment.

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So that gives us
lots of opportunity to look for.

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And sometimes I think people just need
someone who has has gone

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through this multiple times
before themselves.

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So to, you know, you know, and booked
lots of other people in similar situations

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to have that experience much needed
and the patience that's needed,

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I guess that to make it right
for everybody, devotees of

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try and make things
as hassle free as possible, don't

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We said that
people can enjoy their holidays

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and they don't have to worry about all
these sort of additional kind of things.

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Sure, anything that sort of you need
to be more aware of with the airlines

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in terms of booking with them or what
they can kind of offer and provide,

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It really does differ
from airline to airline.

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And what as you know, as we often say,
you know, every case is

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is completely individual
because every person's quite unique.

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But you know, that I would say
there are definitely airlines out there

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that are easier to work with
in this in this area.

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You know, when if you're going to Orlando,
you know, again, it really depends

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on your individual circumstances.

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Some people might need to fly direct as
quickly as possible and get the job done

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in as little time as possible, you know,
in order to satisfy the requirement

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that somebody, you know
or those passengers might have

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similarly,
you might have somebody with the condition

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that requires a break every so often
and procedures to be done every so often.

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And therefore, you might need
actually to take the flights

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that are three flights connecting
in different places with lounges

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or rooms booked in those airports
so they can complete those procedures.

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So again,
it really does depend on the individual

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client as to, you know,
what the best solution is.

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And I think that's the beauty

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as being a travel counselor
is it's our job to make sure we pair up

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the requirements
with the response of the people going

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and not just what's going to be
the easiest in our and our minds.

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Most people would want to fly direct, for
example, as she says some people would.

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It is easier to or better to fly.

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You know, you might have to fly to
to New York first,

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which is just short a flight and then fly
down tends to be a bit cheaper as well.

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But in this sort of situation, it's
not because of a cost kind of issue.

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It's you said it's more
because you might need to have

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that extra time to be off the plane
by a certain time.

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So looking at the different kind of
activities and excursions and theme parks

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you can go to in Orlando, are
there is some that we would

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really recommend any kind of activity
probably not worth going into.

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And what kind of considerations do

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people need to think about
when go into these attractions?

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If asking the wrong person,
those things not to go to?

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Because I said

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I've I'd go all the time if I could.

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Look,
I think I'm really excited about the parks

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that haven't even opened yet,
you know, like parks open.

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I think Universal that's opening in 2025,
you know, that

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that is going to be
and it really is going to be affected.

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You know, I'm so excited for that.

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I'd say overall for, you know, around

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activities and excursions,
there are so many in Orlando.

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First of all, there isn't just Disney,
right?

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There's Disney, there's Universal,
there's Busch Gardens there.

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So you've got your theme parks,

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you've got the Kennedy Space Center,
you've got beaches.

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And actually beaches in Florida
now are some of the most accessible

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beaches that you can go to in the world
and that you can rent

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beach buggies, you can rent beach chairs
that are designed in many factories

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to handle
the terrain and sometimes even water.

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So you can really, you know,

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immerse more in the beaches if you
if you're a wheelchair user, for instance.

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But in general, there's a lot more hotels
now that are being built

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with sensory rooms around Orlando
and also Florida and wider Florida.

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We've got the exciting, bright line
that opened recently,

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and the bright line
can now connect to Miami,

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but will continue to, you know,
go to West Palm Beach.

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So the wonderful thing there is
is that you you'll be able to twin sensor

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with an accessible

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and sustainable mode of transport
in between it's high speed rail.

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So an awesome step forward for Florida.

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And you know, that's really exciting news
when it comes to the park.

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They've all got their own unique ways
of dealing with things.

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So Disney, for example, has a
as a service called DAS.

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It's like a fast track system,
but ultimately, you know, the navigating

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all of that can be really complex
anyway to anybody going to any family.

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So adding in, oh gosh, well,

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you know, we might not be able
to go every day because of X, Y and Z.

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It can complicate matters.

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So that's when you need someone
to cut through the mess and say, Right,

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yeah,
you're going for this number of days.

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You're not going to be able to do
absolutely everything.

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But what are the top things

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and really help the client understand
what the priorities are of the trip.

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And by doing that, you're not necessarily
pushed into buying 14 day passes

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if you don't need them.

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And that's where you could actually
save money and and just get tickets

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for the right number of days,
for the right number of reasons.

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I've recently had a client who booked
and it's in order to be able to do

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Disney and Universal properly
with this condition,

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they have to go for three weeks in order
just to do those two,

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but they won't get anywhere else
during that three weeks.

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And so it was just getting to that point,

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understanding what was really important.

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And then you've got your save rates
like dollars and experiences that awesome.

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And you can get ones where you can go in
and just stuck to your lap

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and you've got a heist for some
that has got, you know, partial movement.

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And yeah, there's loads of really cool
things that you can do around, around

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the states.

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It's not just, it's
not just the see in parks.

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There is lots of other things too.

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Yeah, there's some,
the Florida is really well blessed We have

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obviously has been parks and then I said
you can take the bright line

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and I was looking at the videos
the bright line

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and when I go over to Florida,
I tend to just go to Orlando.

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But I think next year
my whereby trips is going

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to include going to Miami
and maybe a cruise out of Miami.

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And just my personally, I'm

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going to take the bright line
because it's so much easier

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than than flying down another one
to drive down one when I'm on the other.

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We drive here to drive down
I-95 cost You know,

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I don't know if I ever told you, Martin,

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but I used to work for Royal
Caribbean Cruises as well.

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I work for them for seven years,
but five years of that was at sea.

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And then I spent some time living in Miami
and working for them.

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So she has a neat help on that one.
You know where to come.

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So yeah, yeah, I would be.

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I will be picking your brains for Miami
because we move quite often, but

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usually for people to go onto a cruise,

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they'd be like a couple of nights,
like night beforehand.

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So I know the airport hotel,
we really well, I book a lot of those

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and a couple of beaches of the Miami
Beach hotels

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book some of those as well.

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But I actually want to go and see

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actual Miami itself as opposed to
Yeah well Mazing city.

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Yeah yeah yeah.

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So although we're still

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it's also been to Florida
sort of eight nine times been to Florida

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and never been to Miami And you think
that's it's like going to go to France

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not going to Paris. You know, it's good.

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I miss the outreach.

00;13;04;25 - 00;13;05;26
Yeah, I

00;13;05;26 - 00;13;08;27
you know, when I was living there,
I think in the end, I said I had to leave

00;13;08;29 - 00;13;13;13
because otherwise I'd end up leaving
in a box from just too much excitement.

00;13;13;15 - 00;13;17;00
I don't I don't know how people in Florida
survive living in such an awesome place

00;13;17;00 - 00;13;19;11
every day. There's so much to do.

00;13;19;11 - 00;13;22;10
Well, now you can just jump, you know,
if you even if you live in Miami, you can

00;13;22;10 - 00;13;23;18
you can jump on the bright line.

00;13;23;18 - 00;13;25;28
It's what, 3 hours 20 minutes, 4 hours.

00;13;25;28 - 00;13;29;07
But it's like,
get to Orlando, stop seeking a dog.

00;13;29;10 - 00;13;31;17
And of course, you can fly down.

00;13;31;17 - 00;13;34;18
But one is opting to stay
in the most terrible for the environment.

00;13;34;25 - 00;13;37;08
But also you got to be there to ask
beforehand.

00;13;37;08 - 00;13;38;11
You got good check in. There you go.

00;13;38;11 - 00;13;39;26
I'll go get your luggage afterwards.

00;13;39;26 - 00;13;41;19
And what Pfaffenbach?

00;13;41;19 - 00;13;44;17
Yeah. Just stuck with the train somewhat.

00;13;44;17 - 00;13;45;29
Yeah, be on the train.

00;13;45;29 - 00;13;47;12
And especially, you know,

00;13;47;12 - 00;13;50;11
you've just come off a long haul
flight as well into Orlando

00;13;50;11 - 00;13;53;11
and then the sort of have it
they get on another one.

00;13;53;16 - 00;13;56;29
At that point I think after that
many hours a flight not too late.

00;13;56;29 - 00;14;03;19
Norway's put us on the train and get some
fresh air in between, you know, easier

00;14;03;21 - 00;14;05;15
to the dash system at Disney

00;14;05;15 - 00;14;09;08
really helps people
with disabilities experience the park

00;14;09;10 - 00;14;14;07
We've short a shorter time waiting
so it's a bit like if you've ever paid

00;14;14;07 - 00;14;18;25
for the Genie app it's a bit like that,
but it's included now.

00;14;18;29 - 00;14;23;16
What is really cool if you do it
actually in the park when you arrive,

00;14;23;22 - 00;14;26;19
you can do it there
if you want to, or what you can do is

00;14;26;19 - 00;14;28;24
you can do a video call
with a cast member.

00;14;28;24 - 00;14;30;17
It's about 30 days beforehand.

00;14;30;17 - 00;14;35;01
And what they do is they will then pull it
onto your My Disney Experience app.

00;14;35;01 - 00;14;38;00
This all sounds really complicated,
but it starts actually quite easy.

00;14;38;04 - 00;14;41;06
What they would do is every single day
they will pre-book in

00;14;41;12 - 00;14;43;19
to attractions for you. So

00;14;43;19 - 00;14;47;06
you know that you've got two attractions
before you even turn up at the parks.

00;14;47;11 - 00;14;49;06
So you might say actually.

00;14;49;06 - 00;14;51;23
So again, this is where you would sit down
with someone and say, Right,

00;14;51;23 - 00;14;53;05
what right do you really want to do?

00;14;53;05 - 00;14;57;22
I really wouldn't
say frozen ever after and test track.

00;14;57;25 - 00;15;00;20
Okay. What? That's you to Epcot.

00;15;00;20 - 00;15;03;19
You could you guarantee
to do those on that day

00;15;03;19 - 00;15;07;01
and then when you just arrive you
if you got a magic bands

00;15;07;04 - 00;15;09;26
which are definitely recommend
getting the magic bands

00;15;09;26 - 00;15;14;02
Disney don't include them anymore even
if you stay on site at one of the hotels

00;15;14;04 - 00;15;17;19
get a magic band is a wristband
that goes on and you just tap it

00;15;17;21 - 00;15;19;20
to get into the
theme parks to pay for stuff.

00;15;19;20 - 00;15;20;27
If you're staying at a hotel.

00;15;20;27 - 00;15;24;24
Also to use
those Das reservations as well.

00;15;24;24 - 00;15;28;15
You use that and you just tap it so
you're not having to get your wallet out.

00;15;28;17 - 00;15;32;11
Try and find a parking ticket
to do for every single person of before

00;15;32;13 - 00;15;33;27
you just tap in your arm.

00;15;33;27 - 00;15;36;16
Fantastic. So lazy.

00;15;36;18 - 00;15;37;18
So it's always so easy.

00;15;37;18 - 00;15;39;27
It's that it's such a cool system.

00;15;39;27 - 00;15;41;10
No, you're right.

00;15;41;10 - 00;15;46;17
It sounds complicated, but once you've
once you sort of speak to the cast member

00;15;46;17 - 00;15;50;28
over the phone and they do the video call
with you, it all becomes so simple.

00;15;50;28 - 00;15;53;10
It's like, Oh, this is really easy.

00;15;53;10 - 00;15;57;12
And actually you can go the guest services
in every park on entrance.

00;15;57;12 - 00;16;00;15
And from there you can also request

00;16;00;15 - 00;16;03;23
equipment, hire a different varieties
and so on as well.

00;16;03;23 - 00;16;08;00
So and there's like chill out spaces and,
and those places as well.

00;16;08;03 - 00;16;11;01
So they've got this kind of
got it all covered now really haven't

00;16;11;01 - 00;16;13;20
they've improved a lot in that sense.

00;16;13;20 - 00;16;14;08
Oh definitely.

00;16;14;08 - 00;16;15;24
And then

00;16;15;24 - 00;16;18;10
when you're actually on the day
you then use the app

00;16;18;10 - 00;16;20;19
to then go and find additional ones.

00;16;20;19 - 00;16;23;27
So it's a live system
so that a see only so many people

00;16;23;27 - 00;16;27;27
that can go through that
the Lightning Lane queue any one time.

00;16;28;04 - 00;16;30;11
So if you jump on.

00;16;30;11 - 00;16;33;01
So for example,
we want to go into Millennium Falcon

00;16;33;01 - 00;16;36;21
and Galaxy's Edge, you go on and you see
what the return time is for that.

00;16;36;26 - 00;16;39;27
So you can just go and go, okay,
we can't make that one because

00;16;39;27 - 00;16;43;23
we've got a dining reservation or
Oh yeah, that booking, you can do that.

00;16;43;25 - 00;16;44;24
And then you

00;16;44;24 - 00;16;46;12
we know that you've got something
to look forward

00;16;46;12 - 00;16;48;24
to during the equal to the error
when you pre-book,

00;16;48;24 - 00;16;51;21
but on the day you can keep doing it
and then as soon as you tap

00;16;51;21 - 00;16;54;19
in, you can sort of keep doing them
and keep doing them.

00;16;54;19 - 00;16;56;22
So you've always got things
to look forward, say,

00;16;56;22 - 00;17;00;05
and it's a great way of see in the park

00;17;00;07 - 00;17;03;23
without looking into some of those queues,
because some of those queues can be,

00;17;03;23 - 00;17;07;13
you know, I've seen queues of free
hours long sometimes. And

00;17;07;15 - 00;17;09;01
so log time, you know,

00;17;09;01 - 00;17;11;12
a third of your day kind of out the way.

00;17;11;12 - 00;17;13;21
And and for some people
that's just not possible.

00;17;13;21 - 00;17;15;27
You can't go in the queue
for that amount of time.

00;17;15;27 - 00;17;18;11
Let me ask my and you know,
when you're talking to clients

00;17;18;11 - 00;17;22;20
and someone you do, you always find that
everyone's fine with using the app

00;17;22;20 - 00;17;26;16
when they're they're on their way face,
they're not using roaming and so on.

00;17;26;16 - 00;17;28;13
Is it all straightforward enough?

00;17;28;13 - 00;17;30;12
The wife's pretty good to start with.

00;17;30;12 - 00;17;33;12
It was it wasn't that great. And,
you know,

00;17;33;16 - 00;17;36;25
you're not really going to sit there and
stream things of Disney plus off of it.

00;17;36;25 - 00;17;39;23
So it's not that sort of powerful,
but you can get improvements everywhere.

00;17;39;23 - 00;17;43;14
I've never needed to use roaming
whilst over there because within the

00;17;43;14 - 00;17;48;01
theme parks there is Wi-Fi everywhere
in your hotel and accommodations.

00;17;48;08 - 00;17;50;04
So it was going to be Wi-Fi.

00;17;50;04 - 00;17;53;11
The app is reasonably easy to use,

00;17;53;17 - 00;17;58;18
but play on it one, you're at home
so that you've got an idea how it works.

00;17;58;21 - 00;18;02;29
So for example, you can do things
like mobile ordering for food.

00;18;03;01 - 00;18;04;13
You don't have to be in the park
to do that.

00;18;04;13 - 00;18;07;10
I can jump onto the app now
and I can play on it,

00;18;07;10 - 00;18;10;10
and as soon as I get to the last bit
where I've got put in my card details

00;18;10;14 - 00;18;15;07
or confirmed to book it, because you can
say if you Katya's in there or just out,

00;18;15;10 - 00;18;18;09
but it's good to go through
and play around with those kind of things.

00;18;18;09 - 00;18;21;09
So you're not try to figure it out
whilst you're in the theme park.

00;18;21;16 - 00;18;22;20
You've always done it at home.

00;18;22;20 - 00;18;26;12
You know roughly how to kind of do it
like anything really well,

00;18;26;12 - 00;18;30;29
I suppose like as he saying with Orlando,
the more prep and research time

00;18;30;29 - 00;18;34;18
you've got, the better because there is,
you know, you've got the app

00;18;34;18 - 00;18;37;26
in general to manage in terms of your park
entrances as well, don't you.

00;18;38;00 - 00;18;39;14
We've left the airport now.

00;18;39;14 - 00;18;41;02
How are we going
to get to our accommodation?

00;18;41;02 - 00;18;45;05
What's a kind of the best way
to get to the where people are staying.

00;18;45;07 - 00;18;49;08
Well, I think again,
it'll come down to individual

00;18;49;10 - 00;18;50;20
requirements, I guess, but

00;18;50;20 - 00;18;56;01
there's accessible transfers that we can
arrange, so we'd have to look into

00;18;56;03 - 00;18;59;02
the type of adapted vehicle required.

00;18;59;02 - 00;19;03;00
We can also clients can also hire
the Romans adapted vehicles

00;19;03;00 - 00;19;07;20
or depending on the level of accessibility
required,

00;19;07;20 - 00;19;09;22
you may just be able
to use the public transport

00;19;09;22 - 00;19;13;21
and which is all accessible
anyway that busses is the one.

00;19;13;23 - 00;19;16;11
So it would really come down
to the individual trip.

00;19;16;11 - 00;19;18;29
But there's loads of different ways
and you know, there's

00;19;18;29 - 00;19;21;05
definitely more than one way
to look at it as well.

00;19;21;05 - 00;19;24;13
The with the transfers, it obviously
depends on where you are staying as well.

00;19;24;13 - 00;19;28;05
We'll get on to accommodation in a second,
but if it is going to

00;19;28;06 - 00;19;32;08
if you're staying at Disney, for example,
the internal

00;19;32;11 - 00;19;34;23
transportation system,
which I think is the third

00;19;34;23 - 00;19;38;00
largest transportation system
in the state of Florida,

00;19;38;02 - 00;19;41;15
is that that kind of bake
there really well done for

00;19;41;18 - 00;19;44;28
you know with Whitney Wheelchairs
and that kind of stuff.

00;19;44;28 - 00;19;49;02
So what if you're staying on site
at Disney, you walk on to work?

00;19;49;02 - 00;19;50;12
Well, sort of looked after.

00;19;50;12 - 00;19;54;15
And of course, if you need to rent a car,
then there are different carts of cars.

00;19;54;15 - 00;19;58;15
You can hire that to sort of
make it easier to kind of get around.

00;19;58;22 - 00;20;02;00
So let's move on to the accommodation.

00;20;02;03 - 00;20;04;01
Like anything, I suppose

00;20;04;01 - 00;20;06;13
where you stay
is going to come down to the beginning.

00;20;06;13 - 00;20;09;13
It's going to be quite unique
to the person, isn't it?

00;20;09;19 - 00;20;10;15
Absolutely.

00;20;10;15 - 00;20;15;12
And you know,
are you doing just one part of Florida

00;20;15;14 - 00;20;20;16
or we just having Disney Area
or Orlando area, Is it a twin center?

00;20;20;18 - 00;20;24;05
And then again, when it comes to people
with disabilities is

00;20;24;08 - 00;20;26;14
you have lots of different requirements
sometimes.

00;20;26;14 - 00;20;30;16
So there may be a requirement for a villa
because it could be

00;20;30;16 - 00;20;32;27
that you're traveling with your family,
but also carers.

00;20;32;27 - 00;20;37;17
And that's all you need, maybe five
or six bedrooms and which, you know, five

00;20;37;17 - 00;20;41;21
or six rooms in a hotel is can you get
very costly, where is a six bedroom villa?

00;20;41;23 - 00;20;44;13
And in Kissimmee could be ideal.

00;20;44;13 - 00;20;47;14
There are sadly not loads

00;20;47;14 - 00;20;50;21
of accessible delays in Kissimmee.

00;20;50;24 - 00;20;54;15
The state is aware of the problem
and that it is a problem

00;20;54;15 - 00;20;56;09
and they are trying to get more

00;20;56;09 - 00;21;01;17
accessible villas online to sell through,
you know, different global markets.

00;21;01;19 - 00;21;02;00
But there

00;21;02;00 - 00;21;05;04
are a
handful and those are all quite nation.

00;21;05;04 - 00;21;09;10
They're always and so, you know, two
or three of them have proper pools, ice

00;21;09;17 - 00;21;10;28
in and out of the pool.

00;21;10;28 - 00;21;11;23
Most of these,

00;21;11;23 - 00;21;14;24
you know, we would expect the minimums
you know, rule and shower for those

00;21;14;24 - 00;21;16;04
with in a wheelchair

00;21;16;04 - 00;21;16;20
their door

00;21;16;20 - 00;21;20;03
frames to be of a standard width
which actually most in the state of

00;21;20;05 - 00;21;24;12
Florida are literally the ground floor
wet rooms, ground floor bedrooms.

00;21;24;17 - 00;21;27;28
Some require
all rooms to be on the ground floor.

00;21;28;01 - 00;21;31;14
And, you know,
there are properties out there that exist.

00;21;31;17 - 00;21;34;17
They just you just need to know
someone who knows how to find them.

00;21;34;17 - 00;21;38;02
And like with anything,
the earlier the better

00;21;38;04 - 00;21;40;18
The earlier, you know,
you want to go, the better it is to book.

00;21;40;18 - 00;21;46;23
You can pre-book and you can even book
Disney in the villa and book the flights.

00;21;46;23 - 00;21;49;06
When they come out later on
you do a crafted book

00;21;49;06 - 00;21;52;13
with all at the same time with us
you can add that on later.

00;21;52;15 - 00;21;54;09
So there's there

00;21;54;09 - 00;21;58;02
there are benefits to that and that you're
securing the most amazing property.

00;21;58;02 - 00;22;01;04
So book should be the most amazing
experience.

00;22;01;11 - 00;22;05;22
Similarly, in Disney,
you've got hotels and you've got villas.

00;22;05;24 - 00;22;08;24
Usually in Disney,
you're capped at three bedroom villas

00;22;08;24 - 00;22;12;19
as a max, you know, there's
a nice blend, of course, and you know,

00;22;12;19 - 00;22;17;15
if you're going to be staying
there 7 to 14 nights and

00;22;17;17 - 00;22;17;26
you know

00;22;17;26 - 00;22;21;14
you're going to need two or three rooms,
it could be a really amazing experience

00;22;21;14 - 00;22;22;15
to be right in there.

00;22;22;15 - 00;22;24;20
Most all of the action, like you said,

00;22;24;20 - 00;22;27;27
that's perhaps when you need to
maybe forget about that car hire,

00;22;28;00 - 00;22;31;28
you know, because it would probably
just be shot there like I think we saw.

00;22;31;28 - 00;22;33;08
Yeah. Before.

00;22;33;08 - 00;22;33;13
Yeah.

00;22;33;13 - 00;22;35;28
The cars tend to sit there
for about 99% of the time.

00;22;35;28 - 00;22;38;07
So you're paying to hire them.

00;22;38;07 - 00;22;39;24
They sit there for 99% of the time.

00;22;39;24 - 00;22;43;13
You got to pay to fuel them
and you got a pizza to park them as well.

00;22;43;13 - 00;22;47;09
That kind of the unwelcome guest,
this kind of forever.

00;22;47;12 - 00;22;49;13
It was strange for me personally.

00;22;49;13 - 00;22;53;10
I never high recall when I go to Orlando,
I ride puppy transport

00;22;53;10 - 00;22;56;27
or on a taxi
to business, that kind of stuff.

00;22;56;27 - 00;23;00;21
But for some people it is essential
to have a car to get a ride,

00;23;00;26 - 00;23;05;05
especially if you stay in a villa and
you want to go to Toowoomba, for example.

00;23;05;05 - 00;23;07;11
Obviously kids need food now.

00;23;07;11 - 00;23;11;25
Great thing nowadays is also you can just
go into Uber, eats an older vehicle there

00;23;11;27 - 00;23;15;05
and again
you can go on to Ubereats from the UK

00;23;15;08 - 00;23;19;27
and see what's available and you can
almost do like a dummy ordering kind of

00;23;19;29 - 00;23;24;08
line it all up so that when you come
and actually arrive you can go Right,

00;23;24;10 - 00;23;28;11
here's my order and the pickup arrive
at about the same time that you are,

00;23;28;13 - 00;23;33;08
you will save you a trip to the wall bar
that there is obviously huge.

00;23;33;08 - 00;23;36;28
It's like the size of a town in the UK
and they so absolute yeah

00;23;37;01 - 00;23;39;28
and he's very impressive to go and say but

00;23;39;28 - 00;23;43;09
don't split my advice is don't stop
we did this don't don't split up

00;23;43;09 - 00;23;47;21
because you won't find especially roaming
If you have got roaming

00;23;47;27 - 00;23;53;16
you rely on trying to fight each other
in this massive supermarket hypermarket.

00;23;53;16 - 00;23;55;10
I suppose so, yeah.

00;23;55;10 - 00;23;58;05
Maybe just do the
when I go over in December, I'm just.

00;23;58;05 - 00;24;01;08
I'm just a ubereats delivery
just to get it

00;24;01;08 - 00;24;04;08
arrive, smokes a box, got the supermarket.

00;24;04;14 - 00;24;09;01
I used to absolutely love my Friday Friday
after work going with Wal-Mart in Miami.

00;24;09;01 - 00;24;10;08
That was my world right day.

00;24;10;08 - 00;24;13;05
I love that last place.

00;24;13;05 - 00;24;17;24
You know, we were talking a little bit
about sort of accommodation, having

00;24;17;26 - 00;24;20;26
features, for example, rolling

00;24;20;28 - 00;24;24;14
southwest and wet rooms
and so on, and, you know,

00;24;24;21 - 00;24;27;19
making sure door frames on the correct
with the for wheelchair users.

00;24;27;19 - 00;24;28;25
But also,

00;24;28;25 - 00;24;30;25
you know,
there are other types of accommodation

00;24;30;25 - 00;24;33;19
that would suit
but as with deaf for disabilities.

00;24;33;19 - 00;24;35;10
So for example

00;24;35;10 - 00;24;39;26
you know anybody with autism, you
might be looking for a more sensory space.

00;24;39;26 - 00;24;44;05
And you know, there are definitely places
where we would not recommend.

00;24;44;08 - 00;24;47;11
Yes. For for families
traveling with children, with autism

00;24;47;11 - 00;24;49;05
and those that we would recommend.

00;24;49;05 - 00;24;52;16
And so, again, it's
about speaking to an expert that you trust

00;24;52;19 - 00;24;55;19
to to recommend those places to you.

00;24;55;22 - 00;24;57;00
But what goes hand in hand with

00;24;57;00 - 00;24;59;22
that is sometimes the property doesn't
have everything because that to be honest,

00;24;59;22 - 00;25;04;21
in this day and age, what dose everybody
wants everything so quite particular. So,

00;25;04;24 - 00;25;08;05
you know, sometimes it isn't necessarily
always going to be the full bundle.

00;25;08;07 - 00;25;11;12
But what we can do is because again,
we've got contracts with people

00;25;11;12 - 00;25;15;12
all over the world, we're really lucky
that we can use rental equipment companies

00;25;15;12 - 00;25;19;26
and we've got some accessible equipment
rental companies in Orlando.

00;25;19;29 - 00;25;22;11
They absolutely never let me down once.

00;25;22;11 - 00;25;28;04
And basically they have everything
from profiling beds to feeding machines.

00;25;28;11 - 00;25;32;14
You know, in order to wheels commodes,
you can we can pretty much get anything

00;25;32;14 - 00;25;35;12
that's missing from the environment
you're going to be staying in

00;25;35;12 - 00;25;38;27
so that company, it will be ready there
on arrival for you as well.

00;25;38;27 - 00;25;40;22
So it's, you know, focusing minds as well.

00;25;40;22 - 00;25;45;11
So that's that's that's a nice way
to make sure everything is taken care of.

00;25;45;14 - 00;25;45;21
Yeah.

00;25;45;21 - 00;25;49;18
I mean, you can go and stay somewhere
that you want to and don't have to worry.

00;25;49;18 - 00;25;51;10
He says you need a profile in bed,

00;25;51;10 - 00;25;54;07
but the place you want to stay in
it doesn't have one.

00;25;54;07 - 00;25;55;03
Or the villagers.

00;25;55;03 - 00;25;57;08
How come, for example, at base.

00;25;57;08 - 00;25;59;10
Other than that, it's perfect for you.

00;25;59;10 - 00;26;02;05
It means that you don't have to have
your second choice.

00;26;02;05 - 00;26;03;16
I suppose you can

00;26;03;16 - 00;26;06;21
sort of rent the additional things
that you need that the hotel or village

00;26;06;21 - 00;26;08;03
doesn't actually have.

00;26;08;03 - 00;26;08;28
Yeah,

00;26;08;28 - 00;26;12;09
the only thing I would always
say is in travel and in probably agree

00;26;12;09 - 00;26;13;02
with me on this.

00;26;13;02 - 00;26;17;12
MARTIN Is there are any guarantees
in travel that's not now thing

00;26;17;14 - 00;26;20;17
even as you know, a travel company
might be able to do a lot for people,

00;26;20;17 - 00;26;22;11
but you can never guarantee anything.

00;26;22;11 - 00;26;23;09
But what we would say is,

00;26;23;09 - 00;26;26;09
is if something doesn't happen,
we are at the end of the phone

00;26;26;12 - 00;26;30;27
to be able to ring, to try and make things
right and get it to happen.

00;26;31;00 - 00;26;34;15
And so, you know,
I think in those instances we need to be

00;26;34;15 - 00;26;38;09
able to kind of laugh it off and say, it's
okay, I've got someone I can ring.

00;26;38;16 - 00;26;42;16
Don't you worry, I'm not left here
not knowing what to do.

00;26;42;18 - 00;26;45;24
And I think that's a really big,
big benefit

00;26;45;28 - 00;26;50;09
to booking with
not just an accessible travel expert,

00;26;50;09 - 00;26;56;21
but also a travel counselor, accessible
travel expert who's available 24 seven.

00;26;56;24 - 00;26;58;06
There's a small note there on

00;26;58;06 - 00;27;01;22
emergency prepay like preparedness
that I'd like to mention as well.

00;27;01;22 - 00;27;04;22
I think it's really worthwhile
thinking about,

00;27;04;23 - 00;27;08;09
you know, people
who are maybe considering trips to Orlando

00;27;08;11 - 00;27;11;24
who have accessibility requirements
and wondering maybe do I just go

00;27;11;24 - 00;27;14;23
and do all of this myself
or do I need to go and speak to an expert?

00;27;15;01 - 00;27;18;29
Let me like we say,
the stress levels can go through the roof

00;27;19;01 - 00;27;22;09
when trying to organize everything
and make sure it's all tied up.

00;27;22;09 - 00;27;26;25
And when you're busy, I think
life in general, living life in general,

00;27;26;28 - 00;27;29;25
that can really start to wear people down.

00;27;29;25 - 00;27;32;27
And it can it can
really, really get some people down.

00;27;32;27 - 00;27;34;01
So just keep that in mind.

00;27;34;01 - 00;27;38;07
But when traveling as well,
we need to think about, you know,

00;27;38;07 - 00;27;43;15
being prepared to handle emergencies
and how to aid people

00;27;43;17 - 00;27;45;27
if they're in resort
and something does happen.

00;27;45;27 - 00;27;47;23
You know, those things
that we don't like to talk about.

00;27;47;23 - 00;27;50;13
But, you know, maybe something did happen.

00;27;50;15 - 00;27;53;19
You know, we'd know what to do
during and expect the situations

00;27;53;19 - 00;27;57;09
and we'd know what best advice to give,
because we have a fantastic

00;27;57;09 - 00;28;00;21
team of people behind us here
in the UK duty to as well.

00;28;00;24 - 00;28;01;28
We can also recommend

00;28;01;28 - 00;28;06;01
the things that you've walked to has done
and wish you when traveling.

00;28;06;01 - 00;28;11;10
For instance, doctors, letters, you know,
authorizing the use of said equipment or,

00;28;11;12 - 00;28;14;27
you know, detailing the necessity
of this equipment or these medications

00;28;14;27 - 00;28;19;08
or these needles, you know, fulls of meds
and stuff like that.

00;28;19;08 - 00;28;20;16
Phone numbers for the country.

00;28;20;16 - 00;28;24;00
Does everybody go on holiday knowing what
that nine, nine nine is for the land?

00;28;24;00 - 00;28;27;26
Because it's probably not 999 is what
I keep telling people that like, is it

00;28;27;26 - 00;28;28;07
not like.

00;28;28;07 - 00;28;31;22
No, no, no, no. That's not right.

00;28;31;23 - 00;28;33;00
It's 999.

00;28;33;00 - 00;28;35;03
Yeah. So,
you know, it's that kind of stuff.

00;28;35;03 - 00;28;38;03
I think we kind of what we try to do
is to try to think, is everything okay?

00;28;38;08 - 00;28;40;25
Yeah, sure. And make it as easy
and hassle free as possible.

00;28;40;25 - 00;28;42;21
And as you said,
the duty officers always there.

00;28;42;21 - 00;28;47;01
So, I mean, they've had to do deal
with some weird things over the years

00;28;47;07 - 00;28;51;06
and some just things that
you just can't plan for and they're there.

00;28;51;06 - 00;28;53;18
And if there's a problem
that they're 24 hours a day

00;28;53;18 - 00;28;57;14
to pick up the phone, speak to them,
and we can do our best to sort it out

00;28;57;17 - 00;28;58;21
as soon as possible.

00;28;58;21 - 00;29;03;24
And pretty much every single time
we can sort out for every quickly

00;29;03;24 - 00;29;08;04
so that it doesn't really sort of
interrupt the rest of your trip, does it?

00;29;08;06 - 00;29;09;12
Absolutely.

00;29;09;12 - 00;29;13;01
So just to kind of summarize,
there are a lot of things

00;29;13;01 - 00;29;17;03
that you need to think of when you go
when you when you go travel anyway.

00;29;17;06 - 00;29;21;18
But for for people with disabilities,
there's 1,000,001

00;29;21;18 - 00;29;24;21
different things you need to think about
when you go into Orlando.

00;29;24;26 - 00;29;28;21
And I think having someone like Steve,
who is an expert who can

00;29;28;21 - 00;29;31;26
then help you
and is always there to help, it's both.

00;29;31;26 - 00;29;32;13
It's where I go.

00;29;32;13 - 00;29;35;08
The other thing is that people always say,
Oh, it must be really expensive.

00;29;35;08 - 00;29;36;08
Then to book of you,

00;29;36;08 - 00;29;40;06
we work directly with Universal Orlando,
we work directly with Disney.

00;29;40;11 - 00;29;43;13
So it's no different
to trying to book this yourself.

00;29;43;21 - 00;29;45;14
So it's a no brainer really, is it?

00;29;45;14 - 00;29;49;12
If you're going to go and book to go
and stay in a Disney hotel,

00;29;49;14 - 00;29;52;14
you can be paid
exactly the same price as you as with us.

00;29;52;16 - 00;29;53;12
So stop right there.

00;29;53;12 - 00;29;55;29
Really, Why would you go and do
why would you go into that thing?

00;29;55;29 - 00;29;59;13
So that's the thing is like
most people are quite smart in that

00;29;59;13 - 00;30;03;21
when they travel somewhere that far away
from home, they want the added protection

00;30;03;24 - 00;30;07;17
package, protection insurance as well,
which is what we can give.

00;30;07;17 - 00;30;10;15
But if everything is sales, you can't.

00;30;10;15 - 00;30;12;24
And then you're dealing with everything
yourself.

00;30;12;24 - 00;30;16;20
And so I think for those who would embark
upon the challenge on their

00;30;16;20 - 00;30;20;07
own, I would wish them luck.

00;30;20;09 - 00;30;23;01
Fingers crossed nothing goes wrong.

00;30;23;01 - 00;30;23;29
Yeah, kind of thing.

00;30;23;29 - 00;30;27;05
But at the same time, you know,
we laugh about this, but

00;30;27;07 - 00;30;29;19
in a serious tone

00;30;29;19 - 00;30;32;20
that needs to be more communication.

00;30;32;20 - 00;30;37;26
There needs to be more socialization
discussion of these things across

00;30;37;29 - 00;30;38;28
all channels.

00;30;38;28 - 00;30;42;22
You know, on socials,
but also in agencies, in travel, companies

00;30;42;22 - 00;30;43;17
around the world.

00;30;43;17 - 00;30;47;28
And we need to get accessible travel
and about the place,

00;30;48;00 - 00;30;49;17
because that's that'd be fun.

00;30;49;17 - 00;30;52;26
It's tough right now. And,

00;30;52;28 - 00;30;54;25
you know, it's come a long way.

00;30;54;25 - 00;30;57;25
It hasn't gone anywhere near
as far as it needs to go.

00;30;58;02 - 00;31;01;11
You know, we're seeing really awesome
things opening up around the world,

00;31;01;11 - 00;31;05;12
like Athens have now just launched
these really awesome beach chairs.

00;31;05;12 - 00;31;09;04
So you can, you know, people who are in
wheelchairs can now actually enter the sea

00;31;09;07 - 00;31;11;12
and they've got their own remote control
to get in and out.

00;31;11;12 - 00;31;15;04
And they've done that over
200 beaches around around the house.

00;31;15;07 - 00;31;18;04
And, you know,
so there's things like that where we are

00;31;18;04 - 00;31;19;11
moving in the right direction.

00;31;19;11 - 00;31;24;04
But as a whole, accessible travel
is actually very stressful

00;31;24;06 - 00;31;28;26
and can be really, really challenging,
not just on the individual side

00;31;28;28 - 00;31;31;12
with disabilities,
but also those around them.

00;31;31;12 - 00;31;36;17
And I think what we're trying to do here
is to say, you know, we're experienced

00;31;36;17 - 00;31;39;17
and that the small boats are

00;31;39;17 - 00;31;42;15
the more finicky areas
of these types of trips.

00;31;42;15 - 00;31;46;16
And, you know, we want to be able to try
and take that stress away.

00;31;46;16 - 00;31;51;01
And you just want to be able to put your
names down, pay for it and go in there,

00;31;51;04 - 00;31;52;10
which is how it is.

00;31;52;10 - 00;31;54;20
That's how it should be for everyone.

00;31;54;20 - 00;31;59;01
So why should it be any different
for people with accessibility requirements

00;31;59;04 - 00;32;02;22
and exactly which try to make it as easy
and hassle free for everyone to go

00;32;02;22 - 00;32;04;10
and have an amazing time?

00;32;04;10 - 00;32;07;12
Orlando's When there's kind of places
that sometimes it's a one off trip.

00;32;07;12 - 00;32;10;29
Sometimes people go every couple of years.

00;32;11;03 - 00;32;14;17
I've got people who go free four times
each year,

00;32;14;20 - 00;32;17;24
but there are always going to be
different questions to ask every time.

00;32;17;24 - 00;32;20;16
And if you go a lot,
there's always some new things

00;32;20;16 - 00;32;25;07
and new ways of doing things as well
as to have experts helping you out.

00;32;25;08 - 00;32;28;00
It's why not? It is a no brainer.

00;32;28;00 - 00;32;30;19
So saying and every day is a school day
more.

00;32;30;19 - 00;32;32;02
And because, you know

00;32;32;02 - 00;32;35;24
yeah, I never thought to go on ubereats
to see what it was available in Orlando.

00;32;35;24 - 00;32;36;22
Yeah clever sausage.

00;32;36;22 - 00;32;37;03
Yeah.

00;32;37;03 - 00;32;38;13
You see, all this is what I do

00;32;38;13 - 00;32;42;15
when I when I go over up in speeds
the warmness of things at that.

00;32;42;15 - 00;32;46;13
But at the same time I think I haven't
got it because my flight lands a flight.

00;32;46;13 - 00;32;50;29
I'm flying via Dublin
so my flight lands at 8:00 at night.

00;32;50;29 - 00;32;54;02
So by the time I get to where I'm staying,

00;32;54;05 - 00;32;56;09
it's going
to be after they've cleared him up race

00;32;56;09 - 00;33;00;05
and a bit like flown in midnight since
and that will tip actually

00;33;00;06 - 00;33;04;03
if you fly via Dublin,
why are you getting your request for it.

00;33;04;05 - 00;33;05;14
Yeah, in Dublin. Yeah.

00;33;05;14 - 00;33;07;11
So. Yeah. Hi. How are you doing.

00;33;07;11 - 00;33;08;06
Yeah. Yeah.

00;33;08;06 - 00;33;10;01
Because, because I live in France.

00;33;10;01 - 00;33;12;24
I've got there's
no direct flights to Orlando anyway so

00;33;12;24 - 00;33;15;26
it's either go via London, it's
go via New York.

00;33;15;26 - 00;33;19;02
I go through, through passport control
New York,

00;33;19;02 - 00;33;22;14
I'll be there for the entire holiday
or go via Dublin.

00;33;22;14 - 00;33;27;16
And last time I went I flew with Air
Lingus from Manchester so on a work trip

00;33;27;18 - 00;33;30;20
and I was really impressed, really nice
and I think

00;33;30;20 - 00;33;32;01
was actually really good airport.

00;33;32;01 - 00;33;34;28
I wasn't very impressed
with the people who went to Frew.

00;33;34;28 - 00;33;38;24
She's gluten intolerance and they came
round, make sure it was good for her.

00;33;38;27 - 00;33;40;25
She had a really nice meal.
She really enjoyed.

00;33;40;25 - 00;33;41;17
She said that she would one

00;33;41;17 - 00;33;45;00
the best meals she had on the trip
was actually the one on the plane.

00;33;45;07 - 00;33;47;16
It's kind of good to hear that.

00;33;47;16 - 00;33;50;22
And yeah, so yeah, you know,
I forgot about that.

00;33;50;22 - 00;33;53;05
Claire
at Immigration in Dublin on the way out.

00;33;53;05 - 00;33;54;27
That is amazing because clearing

00;33;54;27 - 00;33;57;17
immigration in the United States
is always interesting.

00;33;57;17 - 00;33;59;28
Anyway, so that's not a bad show.

00;33;59;28 - 00;34;03;17
And you know, they've got
a really reasonable business class face

00;34;03;19 - 00;34;04;23
that you go, Yeah, yeah.

00;34;04;23 - 00;34;10;00
And also land in the new Terminal
C, which is the brand new one.

00;34;10;03 - 00;34;11;19
And it's really, really nice.

00;34;11;19 - 00;34;16;20
It's the to get free security coming back
to do your flight back to

00;34;16;20 - 00;34;21;04
the UK is a lot quicker
And then also likewise when you land

00;34;21;04 - 00;34;23;13
especially if you do
the immigration in Dublin

00;34;23;13 - 00;34;27;19
you actually get off the plane,
look at your luggage and then go as it.

00;34;27;19 - 00;34;31;15
There's no passport, control it,
you just walk and you all just think.

00;34;31;15 - 00;34;34;14
When Brightline
does their extension into Disney

00;34;34;15 - 00;34;37;01
because it's still being decided
where that stops going to be.

00;34;37;01 - 00;34;40;06
They're still arguing
between Universal and Disney, which one?

00;34;40;06 - 00;34;42;20
It's going to be nearest,
but there will be a line

00;34;42;20 - 00;34;46;02
that will go through Disney of actually be
and get the train straight to Disney.

00;34;46;04 - 00;34;49;27
So so much easier in the future
But just been out to get down to

00;34;49;27 - 00;34;55;11
Miami on the train is already
there already for already at Madison.

00;34;55;14 - 00;34;56;05
Well for a country

00;34;56;05 - 00;35;02;10
that's not great on public transportation
the train network is pretty small.

00;35;02;13 - 00;35;03;03
They had

00;35;03;03 - 00;35;06;09
this this is a really welcome addition.

00;35;06;09 - 00;35;09;06
And I actually will be using
the bright line to get down to Miami.

00;35;09;06 - 00;35;09;25
So we'll definitely be

00;35;09;25 - 00;35;12;25
tapping you up for places to go
because I don't just want to go to the

00;35;13;01 - 00;35;15;25
tourist traps and things,
although I will take a break.

00;35;15;25 - 00;35;17;17
I'll go to break anyway.

00;35;17;17 - 00;35;19;29
That's right. Now that's all gets rid of.

00;35;19;29 - 00;35;21;16
Oh, that's my accent.

00;35;21;16 - 00;35;22;28
Actually, I met Brickell.

00;35;22;28 - 00;35;25;27
I how to say that posh Brickell.

00;35;26;03 - 00;35;28;03
But either way,
that's for another podcast.

00;35;28;03 - 00;35;32;02
But I could talk all day
about Miami Australia with there and all.

00;35;32;04 - 00;35;33;01
Oh okay.

00;35;33;01 - 00;35;36;02
We can do another podcast
about my lovely accent.

00;35;36;08 - 00;35;40;07
Invitation accepted.

00;35;40;09 - 00;35;42;04
Well, thank you very much
for coming on the podcast

00;35;42;04 - 00;35;45;11
Eve and telling us all
about how people with disabilities

00;35;45;11 - 00;35;48;23
can get an experience
once in a lifetime trip to Orlando.

00;35;48;28 - 00;35;51;05
Thanks for having me on, Martin.
I really appreciate it.

00;35;51;05 - 00;35;53;15
Have a great day. You too,