In this episode of The Greatness Gained Podcast, Jack Smith exposes the silent profit killer most business owners ignore: customer churn. You’ll learn why early wins, emotional connection, and real onboarding strategy matter more than flashy marketing. With practical anti-churn tools you can implement this week, this episode is your no-BS blueprint for keeping the customers you fought hard to earn. If retention isn’t part of your growth plan, you’re leaking revenue. Fix it, starting now.